Privacy Policy

1. Introduction

Welcome to Rozevoi.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our bicycle rental services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Name, date of birth, government-issued identification for rental verification.
• Contact Information: Email address, phone number, postal address.
• Financial Information: Payment details, billing address, transaction history.
• Rental Information: Rental history, preferences, feedback.
• Emergency Contact Information: Name and phone number of emergency contacts.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and geographical location
• Browser type and version
• Operating system
• Referral source
• Length of visit, page views, website navigation paths
• Timing, frequency, and pattern of service use

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing bicycle rentals and managing your account
• Providing customer support and responding to inquiries
• Processing payments and preventing fraudulent transactions
• Improving our website and services
• Sending administrative information, such as updates to our terms, conditions, and policies
• Sending promotional communications (with your consent where required by law)
• Monitoring and analyzing usage patterns and trends
• Ensuring the security of our services
• Complying with legal obligations

4. Legal Basis for Processing Personal Information (GDPR Compliance)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it. We generally only process your data when:

• We need to perform a contract with you (e.g., processing your bicycle rental)
• We have obtained your consent to do so
• The processing is in our legitimate interests and not overridden by your rights
• We need to comply with legal obligations

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the retention period expires, personal information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

8. Third-Party Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, data analysis, email delivery, hosting services).
• Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
• Legal Requirements: To comply with applicable law, regulation, legal process, or governmental request.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

9. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.